ID verification

Add an ID check

1. 1Open a template and select a requirement.
2. 2Under Action type, choose ID verification.
3. 3Pick Level 1 (AI check) or Level 2 (data match), the ID types you accept, and whether to ask for the back of the ID and a selfie.
4. 4Publish the template.

What your client does

They choose their ID type, then take or upload the photos. On a computer they can scan a QR code to use their phone camera instead. The link works once and expires after 15 minutes. For Level 2 they also agree to the data check.

What the AI checks

• Name on the ID matches the client contact
• The ID hasn't expired, and the expiry date is saved for reminders
• The ID is the type the client selected, and one you accept
• The layout looks like the issuer's public ID format
• Signs of editing, or a photo of a screen or copy
• Optional selfie compared with the ID photo

Level 2 data match

Level 2 sends the extracted name, date of birth and address to an identity data provider, such as a credit bureau, and shows Match, Partial match or No match for each. It needs the Professional plan and a provider agreement. Until one is set up, it shows as Requires setup.